FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Please allow 2-3 business days from your order date for processing before your order is shipped. Once shipped from MBLH™, USPS shipping takes an additional 3-5 business days.
HOW MUCH HAIR SHOULD I PURCHASE?
For a full sew-in install, we recommend purchasing 2-3 bundles depending on desired fullness. For partial installs with closures and frontals, we recommend purchasing 2-3 bundles of hair, depending on desired fullness. Keep in mind that 4 oz of the longer lengths is less full and will, therefore, require that you purchase more hair for desired fullness.
WILL BLEACHING OR COLORING DAMAGE THE HAIR?
Our hair can be bleached and colored. However, like any human hair (including your own natural hair), bleaching may loosen curly textures and cause hair to become more dry and fragile than normal. As a result, it is highly recommended that the color be done professionally to ensure that it is not over processed, and deep conditioned/moisturized as necessary.
HOW LONG WILL THE HAIR LAST?
MBLH™ can last anywhere from 12-24 months (and BEYOND in some cases) with proper maintenance. If the hair is worn, styled, and slept in daily, this can lead to the faster wear and tear. All human hair must be maintained with care for longer wear. Regular deep conditioning and minimum heat are highly recommended. For longer wear, have wefted hair made into a removable wig, minimize combing, and store on a wig stand when not in use.
HOW DO I MAINTAIN MY HAIR?
Human hair extensions experience product build-up and dryness just like your natural hair and must be shampooed and conditioned as necessary. It is recommended that you use a mild shampoo (preferably sulfate-free) and a silkening conditioner. When shampooing hair, follow these steps:
Wet hair thoroughly and apply a dime size amount of shampoo to each bundle.
Rake hair with your fingers in a downward motion to lather. DO NOT massage shampoo into hair as this can cause severe tangling.
Rinse hair thoroughly with lukewarm water and blot with a towel to remove excess water.
Apply conditioner generously. Using a wide-tooth comb, detangle and distribute conditioner from tip to weft.
Rinse thoroughly and blot dry.
Allow hair to drip dry or blow dry on warm heat.
MBLH™ Straight Like That collection requires little to no product and all oils should be kept to a minimum to avoid product build-up and excessively oily hair.
For Mix It Girl Curls and Wave Me Up A Notch collections, use light product and occasionally spray with water and scrunch to wear the hair in its native curly or wavy state. Hair can be straightened and blow dried using low heat. Please keep in mind that human hair extensions can also experience heat damage, so we highly recommend using a heat protectant to preserve curl and wave patterns.
WHAT IS YOUR RETURN POLICY?
We are committed to providing our customers the best experience possible. Due to sanitation best practices, ALL SALES ARE FINAL and WILL NOT BE EXCHANGED. ***IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.
We will try to accommodate any reasonable requests PRIOR to the order shipping (all exceptions to this policy are at the discretion My BLong Hair™). Please direct all order requests to email@example.com.
WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW. OUT OF THE THOUSANDS OF ORDERS WE’VE SHIPPED, WE HAVE NEVER LOST A DISPUTE.
Any order returned to us due to a customer providing an incorrect address WILL NOT be returned without the customer paying the additional cost of shipping and handling.
IF I PLACE AN ORDER ONLINE, CAN I PICK IT UP IN PERSON?
No. MBLH™ operates solely as an online hair supplier. There is no physical storefront or location of operation for you to visit, therefore, you MUST wait the shipping times stated above once an order is placed.